Return & Refund Policy

Thanks for shopping at CounterStrike Table Tennis.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. If you cannot find this information please reach out to [email protected] and we can try to help you find a digital copy.

Refunds

Physical Products:

Our support team will need 3-5 business days to review the returned product to ensure it is unused.

Once our team has reviewed your returned product.

If your product is returned in an UNUSED condition within 30 days:

Your will qualify for a Full Refund and you will receive the credit within a certain amount of days, depending on your card issuer’s policies (usually between 5-10 business days).

If your product is returned in a USED condition within 30 days:

You will not qualify for a refund and will be charged a shipping fee to have your items returned to you.

Gift Cards:

All gift cards are non-refundable.

Shipping

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are nonrefundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.